Care of the dress

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CARE OF THE PRODUCT


• Pay attention to jewellery and make-up as these could damage and/or stain the dress
• If you need to iron the dress, we recommend the use of a steamer instead of an iron (which could damage the dress)
• In the event of a stain on the dress, do not attempt to remove the stain, but call our Customer Service instead, to receive instructions on how to proceed
• P.S. Don’t worry, we take care of laundry

RETURN OF A RENTAL


The rental period goes from 4 to 8 days (depending on the option you selected when placing the order). If the return is supposed to happen over the weekend or during a festivity, the product/s can be returned on the first available working day. For example, if the fourth day of rental is a Sunday, the product/s should be returned on Monday.

MILAN RETURNS
• Hang the dress in Drexcode’s garment bag, fold it and place it in the box in which you received the dress
• Help us reduce waste by returning Drexcode’s dress tag and all instruction papers
• The day of the return, one of our couriers will pick up your product/s at the same address of delivery. In case the address for the return is different, please contact our Customer Service at least one day prior to the return date
• You can also return your product/s directly at our Milan showroom by communicating it to our Customer Service at least one day prior to the return date

DHL RETURNS
• Hang the dress in Drexcode’s garment bag, fold it and place it in the box in which you received the dress
• Help us reduce waste by returning Drexcode’s dress tag and all instruction papers
• Place the pre-printed label of DHL (which you received with the dress) on top of the existing one and seal the box on each side with tape
• To schedule a pickup, contact the DHL courier the day before the return date at your country’s contact details by visiting www.dhl.com
• You can also drop the box at a DHL drop-off point by searching your nearest location on https://locator.dhl.com

STORE RETURNS


Have you changed idea on a product you bought?
No worries! You have 14 days of time from the day you received your order to request a return.
After having received your return, the product/s will undergo our quality checks. The refund will be issued after the return has been accepted by Drexcode and will appear on your bank account/credit card within 7 working days. In alternative, you can contact our Customer Service if you’d like to exchange the product/s.
Read our Terms and conditions

DO YOU NEED HELP?


Write us: customercare@drexcode.com
Whatsapp: +393889816879
Call us: +390239198504



DO YOU HAVE MORE QUESTIONS?